Enrolment FAQs

What is my course due date?

**What is my course due date?** Log into sauceLMS. From your dashboard, go to My Courses. Here you will see the Due Date for your course, which is your course end date. You will receive an alert when you have 4 weeks to go and 2 weeks to go.

Can I put my study on hold?

**Can I put my study on hold?** Learners may place their enrolment on hold due to travel, busy schedule or unforeseen events which do not allow continued study. This hold period allows the learner’s enrolment period to be suspended and the hold time added to their course due date. Students may put their course on hold in one (1) month blocks, for up to (6) months in total over the course of their enrolment. AOT will not offer a Course Hold until the student Unique Student Identifier (USI) ha...

I need a course extension

**I need a course extension** Extensions for full qualification learners Accredited Online Training (AOT) is not obliged to extend the period of a learner enrolment if the learner has not completed the course in the allocated time. Once the allocated time for a given course has ended the learner will no longer be provided with access to the course material, course assessment and unlimited trainer support. Learners of AOT may arrange a course extension for an additional fee for a three (3) m...

How long does it take to get my certificate?

**How long does it take to get my certificate?** Qualifications will be issued via email within 21 calendar days of the issue of results unless an appeal against assessment has been lodged. You can print this certificate if you require a hardcopy.

I have finished my course, how do I get my certificate?

**I have finished my course, how do I get my certificate?** If you are completing the standard course, we will know when you have completed your course and we will contact you via email. If you have a custom training plan where you have had RPLs or Credit Transfers outside of the standard course, you must apply for your certificate. To apply for your certificate, log into sauceLMS. From your dashboard, click on Help & Support, then open Application for certificate link. Complete the Learner ...

What is a USI and do I need one?

**What is a USI and do I need one?** From 1st January 2015, new legislation by the Australian Government advised that each person undertaking nationally recognised training are required to have a Unique Student Identifier (USI) number which must be collected and verified by the training organisation before issuing a Qualification or Statement of Attainment. You will be required to enter your USI into the AOT enrolment form. For instructions on who needs to apply for a USI, why and how go to h...