General FAQs

What is a cache and why should I clear it?

**What is a cache and why should I clear it?** When you access a website it will save or _cache_ certain items onto your computer so that next time you visit, it will load faster. This includes graphic images (e.g. buttons and icons), photos and even entire web pages. These are also referred to as temporary internet files. While this is great, sometimes the files saved get updated and you need the new files. So you should clear your web browser's cache periodically in order to prevent or res...

What is sauceLMS?

**What is sauceLMS?** sauceLMS is your learning management system. It is the system that contains your course content and assessment. When you enrol, you are sent a username and password so you can log into sauceLMS. To access the sauceLMS login page go to http://aot.saucelms.com

How do I contact AOT?

**How do I contact AOT?** We provide a range of support options to best meet your needs including: * Live chat - Support available by a trainer whilst you are studying 7am - 9pm weekdays * Contact us form (http://www.aot.edu.au/student/contact-us/) - When you complete a contact form it creates a ticket in our support system so we can keep track of your request. You will receive an email confirmation that your ticket has been created and your ticket number. * Mentoring sessions - You c...

AOT Course Induction

**AOT Course Induction** This course induction will guide you around your online course and introduce the sauceLMS features. It will show you how to access your course content, complete an assessment, access the simulated workplace and allow you to start your learning experience with confidence. AOT Course Induction - Click here (http://aot.edu.au/student/induction/story_html5.html). If after watching this induction video you feel you require further assistance, you may book a personal cour...

How do I update my personal details?

**How do I update my personal details?** It is very important that you keep your contact details including address and phone number up to date. Inside the sauceLMS under My Profile you can: upload a photo, update your password, change your time zone, check and update your USI, view your enrolment form. If you need to update any other details e.g. your postal address or email address, you must use the Contact Form (http://www.aot.edu.au/student/contact-us/).

How do I change my sauceLMS password?

**How do I change my sauceLMS password?** Log into sauceLMS and click on My Profile in the left hand side menu. Here you will see a box where you can change your password.

Is there a sauceLMS manual?

**Is there a sauceLMS manual?** Yes there is. You will find a link to the sauceLMS User Manual for students in the Help & Support section of your dashboard. Save

Can someone help me navigate my course?

**Can someone help me navigate my course?** What the AOT Course Induction - Click here (http://aot.edu.au/student/induction/story_html5.html). This course induction will guide you around your online course and introduce the sauceLMS features. It will show you how to access your course content, complete an assessment, access the simulated workplace and allow you to start your learning experience with confidence. If after watching this induction video you feel you require further assistance, c...

How can I re-open or follow up on a support ticket?

**How can I re-open or follow up on a support ticket?** When you complete a contact form it creates a ticket in our support system so we can keep track of your request. You can reopen or follow up on a support ticket simply by replying to the email you received. If you have a new unrelated issues, please use the Contact Form (http://www.aot.edu.au/student/contact-us/) to create a new support ticket.

Can I live chat with a specific trainer?

**Can I live chat with a specific trainer?** Live chat is handled by a number of different trainers who are experts in their own field. If you require a specialist trainer to answer your query a request will be raised on your behalf. Alternatively, you can also send in your query by completing the Contact Form (http://www.aot.edu.au/student/contact-us/) and your request will be directed to the specialised trainer.

How can I provide feedback?

**How can I provide feedback?** To send us feedback please use the Contact Form (http://www.aot.edu.au/student/contact-us/) and select the category Feedback/Complaints. Our training and administration staff would love to hear from you if have had a positive experience and would like to leave a testimonial. Concerns or complaints are taken seriously by AOT, and a record is maintained as part of our continuous improvement strategy.

Where can I find the student handbook?

**Where can I find the student handbook?** The student handbook is located on the AOT website and in the Help & Support section of sauceLMS. You can click here to access it - http://handbook.aot.edu.au/

What are the technical requirements?

**What are the technical requirements?** * Operating System: Windows 7 or higher (recommended) / MAC OS X 10.6 (Snow Leopard) or higher (recommended) * CPU: minimum of 2 GB of RAM, minimum of 2 GB of spare disk space is recommended * Processor: 2.0 GHz processor or higher (32-bit or 64-bit) * Monitor with at least 1024 x 768 screen resolution * Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps * Valid personal email address * A headset or microphone and speakers ...

Where can I download browsers and other software required?

**Where can I download browsers and other software required?** You must have a word processing software like Microsoft Word installed on your computer to open the assessment notepad and other documents. Some units will also require Microsoft Excel, Microsoft Publisher or similar software. * Mozilla Firefox (https://www.mozilla.org/download) * Google Chrome (https://www.google.com/chrome/) * Adobe Flash Player (https://get.adobe.com/flashplayer/) * Adobe Acrobat Reader (https://get.a...